Once payment has been completed successfully, an order confirmation should be sent to the email address used at checkout. The confirmation will include your order details and reference number.If you have been charged but did not receive confirmation, check your spam or junk folder first. If it is still missing, contact Customer Care with the name, email address and payment reference used for the order.

Contact us as soon as possible. We may be able to assist if the order has not yet entered processing or dispatch.Once an order has been packed, handed to the courier or otherwise committed for fulfilment, changes to products, sizes, quantities or delivery information may no longer be possible.

Cancellation requests should be submitted as quickly as possible after purchase. If the order has not yet been processed for fulfilment, we will review the request.If the order has already been dispatched, it will generally need to follow the standard return process once delivered.

Contact Customer Care immediately with your order number and the correct delivery information. Address changes are not guaranteed after dispatch.FRED TOME is not able to guarantee successful delivery where incorrect or incomplete delivery information was supplied at checkout.

Yes. You may enter the recipient's delivery address during checkout. Pricing documentation included in the parcel may vary depending on fulfilment requirements.If you need specific gifting assistance, contact Customer Care before ordering and we will confirm what is currently available.