RETURNS
 

Eligible online purchases may be returned within 7 days of receiving your order, subject to applicable legal exclusions.
 

Items must be returned:

• unworn and unused;

• in their original condition;

• with all original tags attached; and

• in the original packaging where applicable.
   

Items showing signs of wear, damage, alteration or misuse may not qualify for a standard return.
 

DEFECTIVE OR INCORRECT ITEMS
 

If your item is defective, damaged or incorrect, contact us at care@fredtome.co.za.
 

Under South African consumer law, defective goods may carry statutory rights for up to 6 months after delivery, including repair, replacement or refund where applicable.
 

REFUNDS
 

Once your return has been received and approved, your refund will be processed using the original payment method.
 

Processing times may vary depending on your bank or payment provider.
 

Original delivery charges and return delivery costs may not be refundable unless required by law or where the item supplied was defective or incorrect.
 

NON-RETURNABLE ITEMS
 

Certain items may not be eligible for return where permitted by law, including:

• personalised or custom-made products;

• items damaged through misuse;

• items returned without original tags; and

• products excluded from return for hygiene or other lawful reasons.
   

SALE ITEMS
 

Sale or promotional items may be returned where required by applicable consumer law.
 

CONTACT
 

To request a return or refund, contact:

FRED TOME GROUP
Email: orders@fredtome.co.za
Website: www.fredtome.co.za
 

Please include your order number and reason for the return.